TERMS & CONDITIONS
Things I can do's and don'ts, please keep in mind that not everything is noted here and I might decline your commission request.
Please read and re-read everything below.
I'm not liable for any false information given to me.
Please read and re-read everything below.
I'm not liable for any false information given to me.
Payments
Permissions and Copyright
- Paypal is preferred, alternate payment is WISE. All payments should only be made in USDs or MYR (Bank Transfer), unless stated otherwise.
*I'm currently investigate about Stripe for the alternate payment method, will be updated once I figured out.* - Not accepting payment in any kind of Crypto Currency, will be refunded and blacklisted.
- Full or partial payments are required before I begin working on any commissions. Payment plans are automatically allowed for any order above 150 USD.
- Payment must be made within 2-4 days unless otherwise stated. If payment is not made in a timely manner, commission will be cancelled and temporarily blacklisted.
- If your character is extremely detailed, I reserve the right to charge extra. This will be stated before you send the money. You may switch out the character if you do not want to pay for detailed charges.
- If the commissioner repeatedly commissions me but in the end ALWAYS FAILS TO PAY, you will be blacklisted.
Paypal Rules - Always choose the "Pay for Goods/Services" option! Never use "Friends/families".
- I will send you the Paypal invoice notice once we agreed with the commission order.
- DO NOT pay the fee! As the artist, I cover the fee for you. Please do not think of sending the fee as an "act" of kindness! In reality, my account could be frozen by doing so!
- If you willing to tip me or donation, I recommend to use WISE (Personal) because it can directly transfer the funds to my local bank account instead Paypal. You may send the donation funds to this following email ([email protected]) if you have WISE account. Please select receiver currency in MYR before you do so. A fair warning it will be "one-time transfer" and you can't request for refund after the action, so please reconsider and make sure the amount is correct. If you not familiar with this one, it's alright! You can use Ko-Fi as alternative option for safer choice. Really appreciate for your support!
- Communication
- You may DM me through email/Twitter for a WIP of your commission or check my Twitter where I frequently update.
- I am not in charge of sending WIPs unless asked for or I feel the need to. A requested WIP will always be in sketch form. At this stage, you can change whatever you want to your liking.
- Changing characters is allowed if I haven't started on your commission. Please ask first if I started or not.
- If you do not ask for a WIP during the sketch stage and decide to ask for one when I'm already coloring, you cannot request any changes. To ensure that you receive a WIPs during the sketch stage, please state so in the order form.
- Rude/disrespectful/abusive commissioners will have their commission immediately cancelled with a refund base on how much of the artwork was completed.
Customer Satisfaction - Any mistakes made on my behalf (e.g. misread description, missed a detail, etc) I will correct free of charge up to 3 times. However, if the mistake is as a result of insufficient information or not mentioned to me when I accepted your commission, I am not obliged to correct or change anything for you.
- If however, you wish to request for a significant change (a mistake that isn't on my behalf) I may or may not change it for you. If I happen to accept your request, there will be a fee depending on how big the change is. (20%-50% of the original price)
- Under no circumstances will I ever redraw an entire commission. Please state everything clearly and in full detail when ordering as I do it exactly as stated. If you insist on a redraw no matter what, you will simply have to commission me again.
Deadlines and Refunds/Cancellations - You may set a deadline if you wish but please be reasonable. Maximum time I need to finish a digital commission could take up to 6 months. Over 6 months must ask me for update, I always available to contact and will address this matter seriously. Sometimes I acknowledge due to real life matter and it slowed down my work, I would appreciate your patience and understanding.
- If you need your commission request to be PRIORITY, there will be a fee depending on how fast you want it done.
- Commissioners can receive a full refund if I have not started your commission at all.
- You may cancel your commission after I start but the refund amount will be depend on how much I have completed. I will still send you the incomplete art piece over. Example: If I done through 75% the commission piece and you request for refund, you only get 25% back.
- If I have already completed the commission artwork, there are ABSOLUTELY NO REFUNDS. Force refund without my consent, you will be publicly callout with DMs and info.
Permissions and Copyright
- I have full rights over my artwork. Regardless of you being the commissioner, the art still belongs to me.
- The commissioner is never permitted to edit/modify, NOT use my work for AI's, distribute, make merchandise, claim credit, or use for advertising. All artworks are PERSONAL use only. If you want artwork for commercial use, there is a fee. Please state so in the beginning of the commission.
- Both personal and commercial works made by CattyNing are NOT authorized for using in any blockchain-related technology including NFTs and any form of cryptocurrency. I also not allow to take my artwork to train AI's. You have been warned.
- If this commission piece is restricted and you do not want me to post anywhere, please say so in the beginning. This will result in a fee. FEE: 30% of commission total. These commissions are not permitted to be posted on public websites under any circumstances.
- If for some reason, you want to "un-private" your commission, please let me know through DM. However, there are no refunds of the fee. The fee still counts for the period of time it was private.
- If the artwork commissioned by you is to be posted somewhere for personal use (e.g. tumblr, fb, twitter, etc), please credit me somewhere visible with a link that redirects to others back to my Deviantart/Twitter/IG. Captions such as 'Credits to CattyNing at DA' DOES NOT COUNT. You MUST provide a direct link back to me.
- It is your responsibility to save the file after I have sent you the file through email, I like to periodically clear my sta.sh, gallery, and computer after 6 months period. Therefore if you do not save the image, I will not be able to retrieve it for you.
© CattyNing. All rights reserved.